This is so true. Today is Nov 5 2011 and I'm here at mr. Tire ox road va. I went back coz after they changed my oil and I got home... I saw some fume coming out on the hood and when I open up the hood smoke is coming out on the engine... And I went back here for them to check it.. Btw. They haven't replaced my air filter.. Which supposedly part of the deal... What a ripped off..they waste my money my time and my day..haisst.