My name is Adele Gregersen and I own Tank R Tots Purebred English Bulldogs. I sold Sasha Hopkins a bulldog puppy in April of 2008 for $2500. Little Bella was injured by an insect bite and was on antibiotics for this and it left a scar on her leg. Other than that she was fine and our vet Dr. Tom Geiselhardt at Homestead Animal Hospital in Centennial Colorado said she was cleared to go to another home. I was concerned about selling her and he assured me she was fine. I sold her to Sasha showing her the scar from the bite and she knew what had happened. No one, not even the vet could have predicted that her injury would cause damage to her hip joint. When she had an xray months later and her joint was abnormal I offered to have Sasha return her to me for another puppy I had and she refused to bring Bella back to me. She wanted me to give her the new puppy and keep Bella too. That is not how puppy guarantees work. You do not get to keep the animal you are returning for credit. I wanted to care for Bella and give her Replenex, a Melaleuca product that would fortify her other joints and prevent her from having issues with her remaining good legs. Sasha would not even give her the Replenex I offered to her for FREE for Bella, s life. She was uncooperative and unreasonable. I did everything I could to honor the puppy guarantee even though my guarantee only replaced a puppy for genetic defects which didn't apply in this case. It was the result of an injury. My vet said that no one could have predicted what happened to Bella. Even he didn't know it would turn out the way it did. He had cleared her for adoption. The bottom line is it has been three years and Sasha is just now posting this complaint. What bothers me the most is that she still refers to Bella as "defective" and thinks of her as less than perfect. I would have taken her back and she would have been my baby for the rest of her life. Are people who have ###ed children with special needs defective too? I think Sasha would say yes. Sasha owns a Great Dane and i also questioned whether her other dog could have injured Bella as a puppy or what she fed her and her diet could have affected her growth. I encourage all my families to feed our puppies Melaleuca vitamins and I told her about them and she opted not to give them to Bella. Sasha has done me a favor because anyone who believes the comments of an obviously vindictive person is not someone I want to have own one of my precious babies. I have turned down people with plenty of money who want to adopt my dogs, it's more about who is "right" for them to us. I wish I had never sold a puppy to Sasha Hopkins. She clearly does not deserve Bella.
Ya and I sent him a "Thanks a LOT" and didn't hear a word back from the insurance guy. Big surprise. Although I see your point I still think the people on the phone need to determine if the person calling has a new home that needs the service especially when I told her someone recommended I get it done and I didn't know if I needed it done or not. I told her the entire story, that the insurance guy looked at my tree in the front yard and said I needed to make sure my pipes were safe and the service tech admitted that the girl on the phone who makes appointments wanted a "sale" so she didn't screen calls well. THAT is what really ticked me off. The service guy was honest but that woman answering their phone was NOT. She got her "sale" but I will NEVER recommend these guys and or use them in the future. They also know what they did because I called and told them and THEY DON'T CARE! Good riddens. There are plenty of good plumbers out there who won't soak you.
Dear "Too Little Too Late" I'm sorry you had a bad experience with Wags Lending. When you completed their offer and got the contract to sign the very first line to read is this: By signing the following documents you are entering into a Closed End Consumer Pet Lease. The next information you would have read is the total amount you are financing, the number of months you are making payments to them and the total amount of the lease if you go to the end of it. it is all clearly spelled out if you had read it. Wags is only one financing option i offer. Most people do not use it for the reasons you described. I only offer it as an option to those who are willing to enter into the contract of their own free will and choice and who will read and understand the terms of it. You clearly did not do this. Whenever someone asks me about Wags I frankly tell them it is not a long term solution, it's a temporary one, and needs to be paid off asap so that you are not paying too much for your puppy. I have been offering Wags to my customers for about a year and whenever someone realizes they have made a mistake and wants out of their contract and would rather pay cash or use a credit card for the purchase I cancel the contract for them and go another way for the sale. I've done this many times for people who didn't read their contract and were surprised by the terms once they realized how it worked. I would have been happy to do this for you if you had called me and told me you didn't realize it worked this way because you didn't read what you were signing. Wags is not a trap and I never encourage anyone to use Wags it's simply an option. Putting your good name on anything you sign is completely your responsibility. I simply give people the "choice" to do this or not. Saying in your comments that "most" people cannot afford to buy an English Bulldog puppy and are forced to use this program is not true. Maybe 1% of all the sales I have are Wags. If that. More often than not I discourage people from using it and will tell them it's not a conventional Lending option with interest because most people assume it is, they don't know how car leases work either. Everyone who owns their own business is in business to make a living. Making a living is not all I care about. These puppies are my life and I've turned down many buyers who didn't have the ability to spend time with them and care for them to my standards. I've also paid many vet bills for people who couldn't afford to take care of their puppies. If you don't believe me call Dr. Gennaidy Chepelevich at the Red Rocks Animal Clinic in Lakewood and ask him. My home was purchased long before I ever owned Tankrtots. I am not a wealthy woman nor do I take advantage of others as you described. Monterey Financial underwrites for Wags Lending and this is an arrangement they have that I have nothing to do with. Monterey services Wags much like they do for companies like Zales and Kays Jewelers. It's how companies do business and suggesting they give me personal kick backs is ridiculous. I've signed a merchant agreement with Wags to offer their program the same as thousands of others who offer pets to the public. If you go to the website for Wags and click on Cost and Terms it allows you to use their calculator to enter the amount you're borrowing and it tells you the payment, number of months, total amount if you go to the end of the lease and the buy out amounts after a few months of payments. I'm assuming you never did this either. I do my best to educate people about Wags and their program and give them the option to either accept that it's a lease that is going to cost them more in the end or use another form of payment for their puppy. You could make all these same claims on anyone who offers to accept a credit card for payment too since Visa stands to gain interest from you borrowing from them. That doesn't make the merchant evil or untrustworthy either. If you had simply communicated to me your problem with Wags this would have been solved between us and none of this would be necessary. You didn't post your name and I've not heard from anyone with the issues you've described. You gave me no opportunity to make this right for you. This speaks volumes to the public about you.
Dear "Too Little Too Late" I'm sorry you had a bad experience with Wags Lending. When you completed their offer and got the contract to sign the very first line to read is this: By signing the following documents you are entering into a Closed End Consumer Pet Lease. The next information you would have read is the total amount you are financing, the number of months you are making payments to them and the total amount of the lease if you go to the end of it. It is all clearly spelled out if you had read it. Wags is only one financing option. I only offer it as an option to those who are willing to enter into the contract of their own free will and choice and who will read and understand the terms. Whenever someone realizes they have made a mistake and wants out of their contract I cancel it for them and go another way for financing the sale. I would have been happy to do this for you if you had called me and told me you didn't want it or realize it worked this way because you didn't read what you were signing. Monterey Financial underwrites for Wags and this is an arrangement they have that I have nothing to do with. Monterey services Wags much like they do for companies like Zales and Kays Jewelers. If you go to the website for Wags and click on Cost and Terms it allows you to use their calculator to enter the amount you're borrowing and it tells you the payment, number of months, total amount if you go to the end of the lease and the buy out amounts after a few months of payments. I'm assuming you never did this. I do my best to educate people about Wags and their program and give them the option to either accept that it's a lease that is going to cost them more in the end or use another form of payment for their puppy. You could make all these same claims on anyone who offers to accept a credit card for payment too since Visa stands to gain interest from you borrowing from them. That doesn't make the merchant evil or untrustworthy either. If you had simply communicated to me your problem with Wags this would have been resolved between us and none of this would be necessary.
Jacqueline bought a puppy from me April 2019. Her baby had a tummy bug and unfortunately this happens in baby dogs and is a simple fix with an antibiotic. I mailed her AKC application shortly after she picked up the puppy and she never did tell me that she didn't get it. I emailed a copy of it to her today because this is the first I've heard that she never got it. I have a guarantee that everyone signs outlining the common issues of an English Bulldog. Nothing is kept from buyers and the common issues of this breed are fully disclosed. I also sell puppies for other breeders and this is also on my website. The contract she got was signed by the breeder she purchased from. Her dog needed a soft palate reduction, entropian eye correction, skin allergies and these are all issues I've had with my own bulldogs. As much as I would love to have control over these things in bulldogs I don't. I still love the breed and take care of these things when they happen in my own bulldogs that I own. If she didn't want to take care of them in hers she never should have purchased a breed where these things were a possibility. She also had the right to return the puppy after the first initial vet visit if she was unhappy with him for any reason. English Bulldogs are high maintenance pets and many people will not buy them because of the risks involved in their care. I believe the amazing animals they are outweigh the risks. It's up to the buyer whether or not they want to take that on. Apparently Jacqueline doesn't.
