Garvins Sewer Service Inc — Trip Charge for no service
I booked an appointment to have my main sewer pipes cleared and was not having an issue with them but was told by an insurance adjustor that this needed to routinely be done in my house to prevent root penetration by my trees. When I called Garvins the girl on the phone I told her I was not having issues but the insurance guy told me to have my pipes cleared as a maintenance thing for my home. She told me how much it would cost and set up the appointment. When the technician got there the next day the first thing he asked me was when my house was built and I told him 1999 and he said I had plastic piping and didn't need the service. It took minutes to determine this was in fact the case and he charged me a $74 trip charge for telling me I didn't need anything done. The girl on the phone who booked the appointment could have easily determined the same thing! Instead she booked the appointment and I was charged for nothing! I asked the technician why the girl on the phone didn't tell me this and save me the money and he said she was trying to make a sale! When I called the office the next day to tell them I felt this was dishonest they said they were sorry I felt that way but there was nothing they could do about it. BEWARE OF THIS COMPANY! They do not investigate the situation and then you pay whether you need the service or not!! I could have understood covering the gas they wasted and even the time he took to come to my home but $25 would have more than covered that. When I called the office the man on the phone even admitted that the girl should have told me that I would be charged the trip fee whether or not the service was preformed. She did not tell me this!