i travelled from klm and airfrnace on 19th feburary to india from edinburgh and returning on 8th march 2009. there was a guy on boarding section from airfrance where we give the main baggage in edinburgh airport, when i was departing, near about 5 o clock in d morning. he spoke to me very rudely and talking like a gay (sex). i asked him some question regarding my seats but he replied wrong manner which is not accepted. i am a chairman of british telecom and i know how to talk with my customers. but i didnt got a good customer service. he told me all the wrong information about the flight and baggage. as well as he charged me for the hand baggage approx 380 pounds bcoz he said that the size is bigger. i travelled with lots of other airlines and everywhere i have used the same hand baggae but no one restricted. i asked him that i can buy a new bag from edinburgh airport and i will transfer my stuff there but he replied that he will not allow me to fly if you dont pay the hand baggage cost (he want to put my hand baggage in main baggage list). he never helped me or neither give me any suggestions. in this way he made the money and sold the services to me which is benefit for ur company. but its not acceptable. we have 1000 of clients and staff travelling on daily basis from airfrance but after i recieved bad customer service from airfrance and klm on that day. i am cancelling my contract with you as well as i will not recommend anyone else to fly. even wen i returned from india, they lost my baggage and wen i m trying to contact them, they r doing delays and ignoring me. i m looking to get refund. my name is sandy and u can call me on [protected]
