If you can see how they treat the customers you can only imgaine how they treat there employees, all the managament for houston they are all related, manager Roxanne Garcia married reginal manager Edgar Fiol
then reginal manager made his sister area manager of houston.Diana Fiol. Iv been the manager of the humble office for over year now, and have ben employed with them for two years, just recently 9/2 had a situation with another representative who stated i was arguing with a representative from elpaso due to a underwriting change that had occured as to which i was unaware, all i stated to the rep was i felt, " That was not a thought out idead, are they thinking about the customer." as that time the representative gave me an attitude in which i adressed the same .that situation was foward to the president for the company which there after shortly was brought to me, during this situation i tried multiple times to reach a manager for advice on what i could do to keep a customer no one answered convinently as they are never available when we need .So i called her manager ( her sister in lawDiana Fiol) she finaly answered put me on hold for 7 min (this whole time with my customer in front on me) she got back on the phone started yelling at me why did she get a call from the president of the company stating that i didnt agree with the change and who am i to even give my oppinion, at that time i did enform my manger Diana Fiol that i was trying to keep the customer from cancelling his poliyc as it was my job to do as much as i could for the customers. at that time diana fiol still yelling said she doesnt care to just walk the customer and let him go said im done with you and hung up on me, I apoligized to the customer for this as he had ben waiting for almost 30minutes. After that two minutes when by i recieved a call on confrence with Three of the managers Jessica Quintero Diana Fiol Roxanne Garcia, at the same tim e yelling and screaming at me not giving me any chance to get a word in edge wise, what i did say mutliple times was there are not giving a chance to explaine my side as there are always two sides to every story. They didnt care they were screaming rude remarks trying to scare me, they were cursing at me repedidly so loud that on a normal work phone the three customer service representatives, and two customers heard they was they were handeling the situation so unprofecionally. I couldnt believe after everything i do for this company after they fired me twice once last december i was pregnet with twins, unfourtunitly i lost one of the babies in utero and had to have immediate surgery because i was unable to go back to normal work within three days they fired me and didnt higher me back untill i called jessica quintero and mentioned gettign a lawyer. The second time i got fired was when i gave birth to my son in april and again i came back as a manager managing the humble office, My manager roxanne garcia is in our office maby once a month, if even that so basically i am the main one who supervises the office, when this happened 9/2 all the managers ganged up on me, 9/3 when i showed up to work two of the managers Roxanne garcia and Diana Fiol smiling were there requesting to talk to me, i agreed and they couldnt understand why i was still bothered actually the word they said is i have a chip on my sholder, i corrected them at that time and said that i have never im my life ben so disrespected by another person especially in the work place, i told them face to face how unprofecional they are and if there was a problem to discuss they should have came to me in a better aproch, weither i was wrong or not, other than three women fueling off eachother yelling, when i said that they seemed suprise and said they were not yelling but talking loudly, once again i reminded them if that was the case the other people including customers wouldnt have heard a thing. At that time roxanne garcia said she didnt understand why i was stil lso upset that its normal to be treated that way here that she gets yelled at the same and she dosent handel it with any attitude, i advised her that it is not okay to adress any person especially in the work place as they did me its not profecionall. They both smiled looked at each other like i was freaking studpid, i have the representatives in the office who are willing to write any statment to back me up, this isnt the first time and wont be the last, this company is very shady unfourtunitly. PLEASE AUDIT THEM, YOU WILL SEE, THEY NEED TO BE PUT OUT OF BUSINESS, and im not telling you because im a pist of employee im still working there but because they was they handle business had to be stopped, they cheat the customers deny claims and have angents STILL selling policys to customers without being lisenced ! These people who work in the offices work extremly hard which are never apreciated and i am one of many i promise! PLEASECONTACT ME ASAP TIFFANI TROVATO [protected]
