I placed an online order with them on Wednesday March 10, 2010. The billed my CC at once (how nice), but they shipped my order FOUR calendar days later (excluding Wednesday)--on Monday March 15, 2010.
When I contacted their customer service re my order, they just sent me a standard e-mail about their shipping procedures (did they even read my e-mail?).
I am long-time customer and a Beauty Insider, and I am very disappointed with Sephora .
