I have had this company for just over a year, and until now had minimal problems. When the sales representative came to my house the first time I told him that my husband was out to sea and I would need a couple of days to get a hold of him and take it over, he told me that was fine. He came back two days later and kept pushing m to get the system. I told the representative that my husband was in the military and there was a chance that we would have to move, and I asked him if it came up that we had to move could we cancel the system without being charged any fees? He told methat that was not a problem, just give them a call and you should have no problems. So I did get the system and I did not have to pay the install fees, but I did give him a blank voided check. After the first month they still had not taken out the premium so I waited till the second month, nothing. I tried to call the representative to ask who I needed to call to find out about this, his phone was cut off so I called just about every number in the booklet that I was given. Finally I got a hold of someone! They told me that the had somehow skipped over my payment plan, and therefore I was not getting service. She correced that and gave me a credit, and I had not had a problem since. My husband recently got deployed and I was plannng on going back where we are from to be with family so I tried to call and cancel our service. They told me I would still have to pay out the contract, eventhough the rep said we wouldn't! I asked why would they tell me that I could cancel if there was no way we could? She said "Oh well if you are moving overseas you can cancel, but if not you still have to pay out the contract." What in the world? If I had known this I would never have signed the contract! Beware of the tricky ways of this company. I did not realize that the contract will renew automatically, so thanks I will definately watch out for that.
