I totally agree with the above complaint, Michael Duran just tricked me into purchasing a security system from safeguard america by making false promises of goods he didn't deliver . He promised me that I would receive all this equipment and that my whole house would be totally secured, all the windows, all the doors and the inside would be protected using motion detectors and smoke detectors . He promised me a wireless key remote and medical pendant . But when the tech. showed up to installs it Mr. Duran all of a sudden had to leave . The tech. had almost finished installing the equipment, I noticed he hadn't put up any smoke detectors, hadn't given me my remote or the medical pendant for my son . I also noticed he only put in one motion detector, and none of my windows are protected . When I asked the tech about it, he said I don't have anything to do with that, I'm just doing what I was told . He went on to explain to me that I really didn't need window sensors because the motion detector would pick up anyone that gets inside the house . I asked him what about the other side of the house, he said don't worry about it, most burglars go straight for the living room anyway, looking for electronics . He went on to say, but if you have a problem with this, call mike . So I did . I had to make numerous attempts before he finally answered my call, when he did I went back over everything he had promised me, he got a bad attitude quick, trying to tell me how expensive the equipment was, I told him I didn't care, I know what he promised me, I also reminded him that I told him I was a single mother of 4, and couldn't afford this, he told me he was going to make it were I could afford it, because I really couldn't afford not to have it . So he told me to let him speak to Richard the tech. I didn't hear what he told him, but he gave me the medical pendant and the wireless remote and I asked what about the rest, he said I can't give you anything else cause I'm not paying for this . To make a long story short, I had to talk to one of their satisfaction survey person, she asked me was I pleased with the services I received, I told her NO, I don't appreciate being lied to just to get a sale, then explained to her what had happened . She told me to call him and tell him to bring the rest of what he promised, but I can't seem to get in touch with him now ...He still has the same phone number . I live in Camden, Arkansas
