Verizon FIOS service is excellent. However, their billing department are a bunch of monkeys humping footballs. They have absolutely no idea what they are doing. I almost WISH they were acting maliciously, but I honestly think they are just dumb. We had a perfect Quad Play package for 2+ years ($209/month), until we decided to move. Bad idea. Ever since, our bill has been all over the place. Some bills have come in DOUBLE the amount they should be. Plus, the "President's Office" changed our plan to a lesser one, to help "alleviate" our issues. ###s. We are in the process of filing complaints with the Board of Cable Television and the Attorney General, as we have copies of EVERY single bill. Good luck to all who sign up for FIOS. Unfortunately, our only other option in this area is Comcast, which was far worse (if you can believe it!).
