The first charge slipped through unnoticed, the second I caught. I did contact Symantec and they acknowledged I was charged both times, and that they never notified me. They also seem to know I never activated their services. I admit I wasn't diligent in catching the overcharging the first time through. Now that I have noticed the over billing, it doesn't excuse them from rectifying the situation. If there's any honest employees from Symantec who realize it's wrong to steal from people(even if they don't initially notice) please help me recoup the overcharged amount. My reference number for this norton anti virus Symantec cases is [protected], my email is edwardscottfitzpatrick@gmail.com
Sounds like this forum is full of people working for Symantec! They know I didn't use their product and since when does the obligation for customers to renew depend on them unchecking a box. Wow have consumer laws changed that dramatically.
No Sir that's not how it works, Please no name calling. I contacted the company and did get a refund for the first charge, they told me an email is sent to confirm the authorization. They used an old deleted email account.
