Since they have opened their membership up to ALL the other branches.. service has dropped dramatically.
I have been with NFCU since 1983. I must tell you that more & more of my former Navy buddies have a gripe with NFCU. Every loan filled out has an application fee and an appraisal fee. (non refundable)
Honestly, I then they work hard to make you drop your application so they get paid $250 just for answering a telephone call about the loans that they offer. My rate as a CPA is lower then what they charge for a 1/2 hour of
their time.
Not at all satisfied with the changes in the loan department since 2007. The bank has become MORE FEE ORIENTED not more customer service friendly! They have now opened the membership up to all branches of the service because quite frankly who would support lousy service? Repeatedly! Not many Navy families I am aware of.
