BMW of North America and BMW Financial Services are 2 of the worst outfits out there. Dealing with either is not unlike dealing with a pawn shop in a bad neighborhood. The FBI should investigate them under the RICO statutes. But let's be fair to BMW, they came along way from being a Nazi company that used slave labor just before they were gassed to being an unprofessional, inept, rude, lying bully pretending to be a "company". Taking money for promised but undelivered services is the moral and ethical equivalent of THEFT. All the ads in the world cannot hide this simple fact.
