I am completely disappointed with my 2 laptop purchases with Sam's Club. I spent $800 for each laptop + purchased the warranty. 6 months after the warranty expires: the laptops failed. I know what the problem is: there was a bad batch of video cards at that time period. The industry knew about it -- I know because I was working for Dell warranty support at the time. However, even though I purchased Sam's 3 yrs extended warranty, they refused to acknowledge the issue. Now I have 2 boat anchors. I know all about SC tech support issues & dealing with technically challenged customers because that's what I have to do for Verizon. Even so, after dealing with the tech support from Dell, Sony, IBM, Toshiba & Canon: the Sam's Club tech support is by far the worst. They go out of their way to reject most claims. I promised myself that I would never buy another computer from them.
