I agree I just started an account with this bank 1 month ago they are just the dumbest. Mrs. Brooke Contact center and the supervisor Mrs. buckholtz from NFCU is the dumbest CSRsupervisors that I have ever worked with. I think they should really fire these folks and give people that want a real job that knows what they are hired for to work for them. And another thing don't try to complain through the website because it is the same people you are talking to on the 800 number so they are just as stupid and rude coming back with explanations that just favor them.
I walk into my branch and deposit $200 and then later that night I transfer from my checking to my savings $100 which I saw the deposit on the screen and showed the amount available. The same day NFCU goes into my savings and transfers the money back to my checking to cover the transfer...WHAT IDIOTS! I call and their excuse is that they are on eastern time so even though we deposited the money and it showed available on the our internet account it does not fund out till the next business day because of them being on the East Coast. That is the dumbest thing I have ever heard! If it shows in my account as available money that clearly means it is available to transfer. If it did not show on my account then there would be no way that I could transfer the money. I hope this people understand without the members there will be no jobs! NFCU there are plenty of Credit Unions out there to assist the military and will do so if they see for a minute that you are losing the customers loyalty. It is horrible to see your Phone Reps take for granted their jobs and speak to their members as if we OWE them something. NOT!
I agree I just started an account with this bank they are just the dumbest. Mrs. Brooke Contact center and the supervisor Mrs. buckholtz from NFCU is the dumbest CSR that I have ever worked with. I think they should really fire these folks and give people that want a real job that knows what they are hired for to work for them. And another thing don't try to complain through the website because it is the same people you are talking to on the 800 number so they are just as stupid and rude coming back with explanations that just favor them.
I walk into my branch and deposit $200 and then later that night I transfer from my checking to my savings $100 which I saw the deposit on the screen and showed the amount available. The same day NFCU goes into my savings and transfers the money back to my checking to cover the transfer...WHAT IDIOTS! I call and their excuse is that they are on eastern time so even though we deposited the money and it showed available on the our internet account it does not fund out till the next business day because of them being on the East Coast. That is the dumbest thing I have ever heard! If it shows in my account as available money that clearly means it is available to transfer. If it did not show on my account then there would be no way that I could transfer the money. I hope this people understand without the members there will be no jobs! NFCU there are plenty of Credit Unions out there to assist the military and will do so if they see for a minute that you are losing the customers loyalty. It is horrible to see your Phone Reps take for granted their jobs and speak to their members as if we OWE them something. NOT!
