We have now gone through several extremely bad service experiences with Sears. All our appliances has extended warranties contract with Sears. Some of those are for twelve years. Following are some of the specific Issues.
Missed appointments: This happened now three times already. Please note we have four hour window for the service technician to show-up. If you call at 3 hr 45 minutes into the appointment window, the standard answer is the ‘time is not up yet’. Call after four hours has passed, they will happily give you another appointment, may be a week later. My time has no value.
Multiple appointments needed to fix the issue: At a minimum two appointments would be needed to fix anything. First would be to just verify the problem and order parts. Second appointment is needed to install the parts on appliances. This is if you are lucky enough to have received the correct part and sufficient of them.
Listening to technicians BS: Often time I have to deal with the nonsensical explanation from the technician. By the way I am a PhD in engineering myself. Don’t tell me just because there are some dirt accumulated in the vent, the Freezer will stop working.
Bottom-line Conclusion: If you value your time and peace of mind, do not go for Sears Extended Service Contracts. I know I will not renew my contracts.
Alakh T
San Jose, CA
