I also work with the extended warranties and we NEVER say excellent service? We try our best to get peoples tvs and anything else fixed because its what our computer prompts us to do. If a store employee tells you it covers everything, im sorry about the wrong information but you should ALWAYS read the terms and conditions, which clearly state we dont cover accidental damage. And best buy and circuit city are with the same company I work for! They are in the same building, its just that wal-mart or sams club might have different guidelines to their plans...but not our fault. If your tv breaks and we reimburse you or fix it, even though it might take a week or two depending on the service center...its still something you didnt have to pay for. If you didnt have a plan you would pay for it out of your pocket and still wait the same amount of time for it to be fixed! Or have to buy a new tv out of your own pocket..so maybe appreciate what you get instead of complaining..and read your terms and conditions. thank you.
