I am OP's wife. I would like to add my frustrations to this thread. I have been a member of Humana compbenefits for a year now. I second the opinion that they are poor quality. I originally went with them becuase they offered discount rates to credit union members. Upon receiving my start up letter (One page that says welcome, visit our site) I logged in to their website. It is extremely difficult to navigate. Logging in takes you to your benefits page. Once you select your plan # it directs you to choose a new provider. If you try to use any other function, it directs you to the Provider Only website of which customers have no access. In order to get back to your plan, you have to re-log in. Regardless, I have other complaints. The first provider I chose - Staff was friendly on the phone. The day before my first scheduled appointment my selected provider killed 3 people in a DUI accident and was arrested. I contacted Humana to ask them to waive the 30 day waiting period for changing providers which they did accomodate. I was seen by Dr. Gargasz at Downtown Dental quickly however, when I arrived at the office I was greeted by a customer that was dirty and not wearing any shoes. He appeared to be intoxicated. I made a quick comment to the receptionist about him and was informed that is normal there. I was told" You should have seen the one that was in here earlier, he was high on Oxycontin" apparently that customer informed them of their intoxicated state and was still serviced. At this point although I was nervous, I didn't have much choice. I needed to see the dentist to troubleshoot a loose crown. I waited over an hour and finally made it to the back. I was met by a lady that covered her mouth as she yawned before she told about how late she was up the night before. After about 20 attempts to get bitewing xrays, I had to position the plate myself for her. She left the room and I was left for another half hour or so. Then the dentist came in. He was a young stud (he thought) and had a very full of himself attitude. I mentioned the reason I was so rushed to see him was becuase of the other Dr.s DUI involvement. His response was "It can happen to any of us" and continued over to his computer to look at my xrays. At no point did he look in my mouth yet he came up with an estimate for over $5000 worth of reconstructive procedures that I needed. I just had all my metal fillings replaced 2 years before so I know it was very impossible to need that much work. A new crown maybe, 5k worth of reconstructive work is ridiculous. I told him I would need to think about it. I received my cleaning and left (which by the way was nice. The hygenist should seek employment somewhere else. She's a rarity in this office)...6 months later- I am scheduled for my routine cleaning so I go ahead with it. I informed the staff 2 weeks before my scheduled appointment that I have lost a small bit of one of my fillings (eating candy) and can it please be addressed at my appointment. I was told no problem, we'll put it on your chart. I took time off work and went in for my cleaning/ filling. When I arrived, it appeared empty with the exception of 1 lady in the waiting room. I was called to the back and had my cleaning then was told I was all done. I said wait, I need to get my filling fixed still. I was then told that if I wanted to be seen by the dentist I would have to wait until all the other people were taken care of. I said ok, "How long do you think that will be?" I was told the guy next to me was next and he had been there since 9am (It's now after 1pm). I asked the receptionist if it would be ok to leave if it was going to be a long time (I live 3 miutes from the office) and they could call me with a 5 minute warning. This appeared to be no problem and after confirming my number I was on my way. I received my call at 4:30pm. I was told there were still people there and that they would not be able to see me. Where did they hide all those people if they were so busy? I mean seriously, it's a small office. Aside from the service, let's talk about cleanliness. Although the office did have all the proper plastic covering, I'm not sure they change them after each person. The blue tape on the overhead light was splattered and the headrest sleeve was quite worn. When the assistant came in, she put on gloves then reached for the light, typed a little on the computer and wrote some stuff down with a pen that had been rolling around. After all of this she attempted to come at my mouth with those gloves. Are people aware that gloves are there for MY safety...not hers. I couldn't believe she wanted to put her hands in my mouth after touching all that dirty stuff. Anyways...I feel a little lighter now, thanks for listening to me vent. Hey Humana----> get it together. I called Humana to ask about reviews for their providers. I was informed they don't screen them and that it's my responsibility to "do the research" The next research I do is going to be for a new dental plan.
