So sorry to hear that Miss Chuah. Many people were facing the same problem as u. My sis was an ex Digi user as well.. but she had to pay for the penalty T.T (no choice..sigh)
If u need another option of internet service.. do contact me. I'm Denise =)
This is my email denise.soo@packet-1.com
Hope everything goes smoothly for u. Have a nice day!