I have a dispute with 24hour Fitness. I have been a member since 2002 and referred many people to you club that have joined. My mom was diagnosed with cancer for the second time and had to drop everything. I had gone in prior to my membership being expired and not that its unusual but there systems were down. You can verify in the system that I was there to pay. I spoke with the manager Derick and John. John failed to call me back ever. Today I got ahold of Derick and he called me back but then referred me to the membership number which then transferred me to the new membership number. I called back and asked for Derick then he said that John will give me a call in a week. I asked a week, but he never returned my call the first time. His excuse for his boss was that he was out of town. Ive been through so much the past month with my mother sick again. I grew up with her having
Hodgkin's lymphoma for eight years and she was in remission for a few years now. When I heard the news that she was diagnosed again I was devasted. It effects you different when your an adult that when your a child. My mom was diagnosed with a cancer that only 200 people in the world have ever had. The chances of surviving arent very high. I was put on anti-depressents and right now Im trying to get off of them thinking I can get back in to the gym to get my Serotonin up more. The last thing on my mind was to renew my membership at that time. Now the only thing on my mind to stay sane is to have my membership back. Can someone please help. Nobody will help and I just need to get back in the gym. I have letters from the Drs. that I had to give to my school to get me out of my classes so it didnt effect my grades since I was pass the dropping date and letters to my work because I had to take leave to be their with my family.
If someone could please contact me 805.886.0252. I am determined to get my membership and will do whatever it takes. Please help. Thanks
