These people really do not know what they are doing. I have a loan, and they as holding the mortgage on my home are supposed to be servicing the loan, but year after year I have to fight with them to pay the taxes on the loan even though they collect Escrow for that purpose. The Escrow department especially Jackie, who is a African-American and who is rude, belligerent and just plain stupid. She has no concept of customer service, and that is my biggest complaint with this so called ‘organization’. I would not do a loan with them again if they were the only game in town. I would rather live under a rock, than have to deal with these ###s as they do anything but customer service.
