The complaint has been investigated and resolved to the customer’s satisfaction.
A chronological listing of the facts:
Upon arrival at the Thrifty car rental counter (6:45 p.m.), only one employee was visible (Desiree N. May), who was engaged in a cellular telephone conversation and clearly upset by the content of the phone conversation. After waiting patiently for over ten minutes, Ms. May ended the cellular phone call and rudely...
