I submitted a loan modification to FF in hopes of getting some type of "realistic" help, since my husband lost his job. It took them 5 months to process our request and during the process they begin the foreclosure process on our home because we had gotten three months behind on our payments. When they finally called and inform us that we were approved (one week before our sale date) our new monthly payment was $300.00 more than our original monthly payment. I contacted a real estate agent in hopes of doing a short sale. We recieved 6 offers and FF would not accept it and told us that they will continue with the auction sale. This entire process was just wrong. I think the FF truly does not care about their customers. They were not at anytime willing to work with us. We didn't ask for much--just a lower montly payment until we could get on our feet.
