I totally agree. I'm looking right now to replace their policy. I've been an insured for years and years and the customer service is not good. Charging me a $25 fee for a copy of "MY" policy is ludicrous. Nickel and diming the insureds for copies of policies is just plain bad business. It would be different if an insured was asking for a copy once a month or something. I could even understand the fee if multiple copies were ordered within the same year... But, I have "NEVER" requested a copy of my policy... NEVER. The customer service guy I spoke with was a "PUNK" too... the only positive thing I took from my conversation with him was that he actually spoke English... My disgust is building by the minute. I don't have to pay my hard earned money to this sham of a company. I'm just glad I haven't died yet and my beneficiaries haven't had to deal with this company. The embarrassment would definitely cause me to roll over in my grave...
