I thought I was the only one. First Franklin would not work with me in any way I tried to refinance and they wanted to have the house appraised for free, then I was charged $400. for the appraisal fee. Now BAC owns 1st Franklin. They are just as bad. They want me to pay them the appraisal fee that I already paid. They claim they can not check their records past August, that is when they too over. I was not informed until October. If they own 1st Franklin, why can't they check the records? Do they not have records from the company they took over? I think not. Now I'm trying to do my taxes and I can't. There is an $8000. difference in what I paid in interest in 2009 and what Bank of America has on the 1098 for 2010...how can that be? I know I paid more than $3000. in interest. There must be someone we can call. I can not believe that First Franklin/Bank of America can get away with this.