WARNING! WORST CUSTOMER SERVICE EVER! DON'T EVER buy anything from Ashley. Wish I would have read all the bad reviews before purchasing. It's even more sad that the area manager gives the worst service. I have been dealing with Ashley's for over 2 months trying to get a defective piece replaced. No one cares that they make you wait hours and hours for delivery and after 2 months of waiting, several phone calls and another day of waiting for the delivery - they bring another defective piece of furniture. Area manager says she doesn't get messages, refused my phone call because she was "busy" but says she didn't know I called?! After over an hour on hold she says she didn't know I was waiting! Doesn't want to make it right, just wants you to waste another day to pick up furniture. No one knows what is going on and no one cares. Furniture is not made well but the worst thing is the customer service. They hound you when you come in the store to get your business and spend millions of dollars advertising for new customers but don't care about current customers. I will never shop at Ashley's again and make sure to tell as many people as possible how horrible they treat their customers.
