I've about given up on my situation which is strikingly similiar to yours. I'm thinking it may take a class action may get us a refund. My 50" Samsung has been out of service since November 8, 2008. I've had 3 new light engines and 3 new digital processors. None worked for more than 24 hours. Samsung no longer makes the original part. I get the run around, no one to talk to, voicemails, fax us this, etc. It's criminal to take our hard earned dollars without honoring the contract. You might try your state attorney general's office. Good luck, but it doesn't look good. Heck, I'm too busy to devote too much free time to this any longer.