In 2005 we contacted AHS with whom we had a contract with regarding a stoppage in our main drain in the basement. It was discovered when we had an installer trying to hook up our new washer. He said the drain was plugged and not useable in this condition. We immediately contacted AHS and explained the situation. We were given a phone number of a router rooter company and were told we had to use this particular company. The worker came out and spent less than an hour and said he was unable to clear the drain.The charge was $95.00.
AHS said that they would not cover this stoppage. I asked them to give me a situation of a stoppage that they would cover as this was a clear cut text book problem. I was told each situation is different. I talked with them at length about my policy and what advantage does anyone have with this policy. I became heated and said that I was going to contact "60 Minutes" the TV program and have AHS investigated. I was sure that other people, like my family was being given a "dog and pony show" and nothing was going to be paid.
We hired someone to come out and re-route our drain. The total cost was $300.00.
Some time later AHS phoned to see if I would like to pay to extend my AHS contract. Of course I told them that I felt I was scammed by their company and didn't care to do business with them in the future.
When I realized that others had experienced similar scams from the company, I felt that at least It is being brought to the surface and finally, maybe they will be held accountable.
Norma Kueppers, Michigan
