My Toshiba laptop is less then a year old, noticed on the right side the two USB ports where loose. I contacted Toshiba tech support and was told I could not take it to an Toshiba authorized dealer I asked why? Was told when I reg my laptop I didn't pay for that service that Toshiba would mail me a box out and I would take it to UPS. So when the box came I took it to UPS received a recorded message from Toshiba two days later telling me they got my laptop and it was in for repairs. The tech had told me it would take about 7 days to fix. After about 13 days of no word either by phone, email etc. I wrote them and asked what was the status of my laptop. I got an email back stating that I needed to call them that it's an non warranty issue and it would cost $175.99 I began to boil. I called the next day, was on hold for 45min, then a Dorothy came on the line and I gave my depot number, then she began to tell me the USB ports are an non warranty issue, I asked her to explain that. She said plugging things into the usb ports like and unplugging them will cause the usb ports to come loose. I said WHAT! your telling me on a laptop plugging in your camera, external drive, flash drives, printer that the usb ports are so weak they will come loose, she said yes. I asked her then what in the heck are we doing with a laptop if you can't use the USB port? I told her I was going to contact the Toshiba headquarters, BBB, consumers protection she cut me off and said I don't care who you contact, do you want to pay the $175.99 I told her NO! and I want to speak to a supervisor, and I began to talk and was cut off by music on the line, then she comes back and said did you understand what I said, I asked her how could I went you cut me off, the call was sent to a rep I got someone called Pearl. I gave her my depot number and she tells me the same thing, i told her in there design there's some short cuts here and no USB should be so weak that you can't plug items into them and unplug them. She stated you should leave them plugged in, what good is a laptop if it's not portable you might as well go back to Desktop. I told her who I was contacting and she said she would make a report and gave me a number. I told her mail my laptop back to me undamaged, I have photos I have taken of my laptop. As of today I haven heard anything and when I check on line it still states in repair status. Now I know why I could not take it to an Toshiba authorized dealer. Toshiba authorized UPS-run repair facility in Louisville, Ky, where UPS repairs the laptops themselves and ships them back to the customer directly. UPS can't deliver a box without damage what will my laptop look like when I get it back? I will not let this go away, there's to many written statements talking about the same problem, and I will never buy anything Toshiba again. I trusted Toshiba product not anymore. If anyone has any idea please post them. Thanks. Cindyrsdu
