I have also had dealings with this terrible company. They showed a picture of what is assumed as the items you are purchasing but actually ship you something else. Then they claim that I should have been able to tell that the description did not list all the parts of the shower assembly but only a hand held shower "part" no hose, no diverter, now shower head. But that is not what was in the picture or described in their ad. They try and change you a restocking fee plus additional shipping fees that add up to a third of the cost of the item – a very tidy profit for something that they will sell again to some other sucker. A great way to make sure you make a profit by knowing the person will either keep the item or give you your profit by additional fees. They have a woman? who is suppose to be their customer relationship contact who is rude, abusive and has not interest in resolving the issues. I have contacted the New York attorney General about their devious advertising and rip offs. You should too.
Do not buy from them they are the kind of company that give buying on the Internet a bad name.
