I share the similar experience of humilaition, incompetence and intransigence of the service staff at the transfer desk at Abu Dhabi. Dispicable way they handle customer complaints.
I can vouch for the intransigence, maliciousness, and incompetence of the service staff at the transfer desk at t3 in abu dhabi. I had a miserbale humiliating experience, my complaints were treated with indignance and I was threatened punitive measures. Etihad has no valid, fair, method to file customer complaints.
Please note guest.affairs@etihad.ae or feedback@etihad.ae are nothing but email blackholes, expect your complaint to fall on deaf ears. See if you can go in person to their head office. Expect poor service, intransigence, indignant incompetent service
