I understand the frustration that has been expressed on this board about Peachtree products. Of what I have read it appears that the ones that are most upset have not found a tech that understands how to repair and service the product and deal with the service dept at Peachtree. The key is having a knowledgeable tech diagnose and correct the door or window so that it may continue to function for many more years to come.
I have worked on the Citadel doors for the last four years. It is very unusual to have to replace a mortise lock on a door that is less than 15 years old. The locks do not have a design flaw. They are a hard working three point lock that takes a lot of abuse day in and day out. A reputable tech should be able to determine why it is you are having so much trouble. To have the problem on all five doors seems to be an installation issue of the door that is causing something to bind perhaps.. It also possible that the root cause of the problem has not be determined. Many times a broken spring in an auxillary module is broken, but the symptom presents itself as if the mortise lock is not working. Any time a mortise lock is replaced the modules should be checked. And, if he is doing five doors, it should be less. The first door bears the cost of the trip charge and set up fee. The additional locks could be changed at a lower rate.
FJ, it seems that you have not gotten a rep that truly understood the nature of your service issues. It is not common, but it does happen where a tempered piece of glass will shatter. As far as the door being hung on a twist causing the problem, I can't say without seeing it. If the door is hung on a twist as he said, then it is an installation issue not a manufacturing issue. This added stress of the door hitting the top of the strike first or the bottom certainly can cause there to be premature "failure" of the mortise lock because the strike bolts are binding when they engage the strike. If your house is 16 years old, it is difficult to understand your patience in not having this resolved within the first two years of construction. If the door is not installed correctly, then it would be extremely optimistic to expect the hardware and weatherstripping to perform as intended. As far as your glass goes, I am fairly certain that the glass is under warranty, but the labor to change it is not. I don't know of any window manufacturer that warrants labor on their product outside of two years. The glass code on all the windows is found on the spacer between the glass. If it is not there then it can be found behind the wood interior on a double hung, and behind the vinyl sash liner on a casement. Oftentimes the glass code for the french door is under the handle set escutcheon or mortise lock brass finish plate. I know that doesn't make sense, but I have found it there more times than not. The numbers that you can't read, if it is the french door, then that is just the ANSI code that is required on all tempered glass, and not a manufacturer code from Peachtree.
