A little over a year ago, I had a similar experience with my dog. Not only was I patronized by the Vet of Banfield in front of her staff, she blatanly lied and I was told to call the 1 800 number. There is no "corporate" office to handle these claims and they refer you back to the original location you brought your pet to. The vet lied about my dog's treatments as well as not following SOP of the clinic as I was told they follow which is how my dog was mis-diagnosed and suffered permanent facial scarring as a result. I realize that I am overly protective of my pet as pet owners are, but I could not believe the inhumanity expressed by this vet and to this day there has been no closure from the client advocacy center. I have told this story to all my pet owner friends and implore those other pet owners not to subject their loved one to Banfield.
