I own Plastic Resource Group, Inc., and in business I have always believed that you need to ensure the information you are reading is true and correct before you believe everything you read. This client is obviously trying to do everything he can to give Plastic Resource Group, Inc. a bad reputation. In this particular instance, the project was funded by a grant and was to be several phases of development. As for the timelines, the client is NOT telling you that before we started the project on a 20 business day timeframe, that he supplied us with over 300 pages of documentation to review and understand before we began the process. This is obviously a ton of engineering material to read and understand before any development can begin. It's known as a definition phase of development, and takes time, expecially when you're dealing with a healthcare product and lives are at stake. The safety of the end use consumer is very important and we did not want to just design a product to complete it, we wanted it to be economical, but also wanted the product to be ergonomically designed for proper functionality. The client is not an engineer, but posts a sketch online of only a portion of what we really did. He also did not make you aware that there are several other sketches of the product with much more detail and feasible solutions. He's only giving you a portion of the product to see.
The other part of this project that the client is not making you aware of is that he approved phase 1 of development, in which he paid for. This was the first $10, 000 phase of development. He was fully ready to proceed to phase 2 and pay more money for us to finish the development. We declined to proceed with development becuase he was so hard on us with the timeframes. Only after we declined to continue development did he start demanding a refund of his money. All of the initial sketches, photoshop renderings, and full concept design engineering drawings were delivered to the client, and 70 hours of documented engineering time was put into the development of the project.
This client is obviously trying to obtain a free service, after he has received all of the engineering and designs. We would not be able to stay in business if we were to provide engineering for free.
This client will likely not stop complaining about us, and should anyone like to ask more questions about this project, or what professional staff we have to complete work like this, we welcome the opportunity to speak to you and make you feel comfortable about the time and money we put into our company and employees every year to provide the best product development services.
Sincerely,
Tyler Harrell - President, Plastic Resource Group, Inc. [protected]
