Whois (a tool to look up who registered a website) results for "dietspotlight.com" show it being registered to a "Chad Journey" of Ohio while whois results for "avesil.com" show it being registered generically to GoDaddy via a domain proxy company "domainsbyproxy.com". If you dig a little further, you find that "Chad Journey" also registered a site "avesil.biz" as well as "avesil.us" which indicates to me that the company "dietspotlight.com" and the product Avesil are at least related if not the same entity. I mean, what other reason would our buddy Chad have to register multiple sites with the same name as the product his diet review site was touting as the best product on the market to lose weight? Good thing I did a little research before I ordered this "too good to be true" product. I'll stick with the the hard-way (i.e. diet and exercise) rather than looking for a non-existent "magic bullet" pill to do it for me. Yay to dumb internet scammers for not covering your tracks better.
I've included my research so you can make up your own mind:
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#DIETSPOTLIGHT.COM#
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$ whois dietspotlight.com
Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
Domain Name: DIETSPOTLIGHT.COM
Registrar: MONIKER ONLINE SERVICES, INC.
Whois Server: whois.moniker.com
Referral URL: http://www.moniker.com/whois.html
Name Server: NS.RACKSPACE.COM
Name Server: NS2.RACKSPACE.COM
Status: clientDeleteProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 03-aug-2010
Creation Date: 14-jul-2008
Expiration Date: 14-jul-2015
>>> Last update of whois database: Tue, 21 Dec 2010 02:19:46 UTC > Last update of whois database: Tue, 21 Dec 2010 02:20:16 UTC >> Whois database was last updated on: Tue Dec 21 02:16:23 GMT 2010
You could have just refused the order if it was indeed about the principle and not about the money. Also, maybe you can try ordering from a Chinese restaurant instead of a Vietnamese one if you want Chinese food? Might get better results.
Saigon (aka Ho Chi Minh City) != China ... please try again.
@ Banfield The Pet Hospital
The kind of behavior @lukieleenie describes is repeated all over Yelp!, this site and other review sites about *ALL* your branches, not just Egan. I'm impressed that you are reaching out to (lost) customers through this forum, but in reality, what needs to be done is to stop the systematic over-charging and gouging that seems to be policy rather than exception. These plans are all built to encourage new pet owners into an insurance program that they are led to believe will cover their pet's heath needs throughout their lives, but what ends up happening is that anything other than vaccinations and checkup visits ends up costing the pet owner double or more what they'd pay at a private vet's office. I speak from personal experience when a Banfield vet (whom I never met, nor ever offered to meet me) DIAGNOSED MY DOG'S CANCER AS ARTHRITIS and saw fit to charge me $700+ for xrays and meds that she didn't need (and could have been doing more harm than good), all the while with the unspoken but very clear theme that not following their treatment plan was tantamount to abusing my pet since "the doctor knows best." Needless to say, my girl spent her last days under the care of a truly wonderful independent Oncologist who never once tried to pad the bill or lie to me like your doctors did.
So I suggest you stop trying to silence those of us who have a voice, and start working with your doctors to improve the quality and pricing of your care. This does not reflect on any other Banfield staff as I have found the Nurses and Vet Assistants to be great people who truly care for their furry patients.
And yes, I AGREE with @lukieleenie
Thanks @Zachary S. and thanks for responding, @Banfield The Pet Hospital. I dealt with the issues I described with the assistance of the client advocacy team. While I do feel the monetary aspect of my case was handled well, the doctor's practice of poor pet owner treatment and lack of accountability was never addressed. According to the recent critical reviews of the Banfield branch I took my pet to, the same doctor is still operating in the same manner... in other words, nothing has changed. If this were the only branch that had complaints about the practice of under-estimating then over-billing outside of the Wellness plan I would excuse it as an anomaly, but since I see the same kind of treatment is described at Banfield branches nationwide, I have to believe that this kind of practice is systemic and possibly even policy (or at least reinforced by the likelihood that a Banfield doctor's performance is measured by the quantity "outside-of-plan-charges" and not customer satisfaction, as it should be). This preys on the emotions and desire to "do the best thing" that most pet owners have, and it destroys the very trust you desire between patient and caregiver.
Like I said before, I applaud your efforts to remedy individual client cases but if the widespread practices described repeatedly do not change, you will lose many more clients than you already have.
Hair isn't likely to get you sick... it's the contaminants you can't see that will get you!
