There always to sides to the story and yes Troy may have mess up. Autozone over the course of 8 years that i know have been adding more tasks, Key Performance Indicators that monitors employees sales and cutting down hours in hoping to merge two business such as commercial employee with DIY employees. Thus having employees multitasking to much to where services is effected. The check engine light, battery, starter and alternator our FREE services but we are trained in which has highest priority. 1. Never have a ready paying customer waiting to check out. 2. Answer the phone (3 ring rule) autozone train us this way because we are trying to get the phone customer in the store. 3. Sale parts 4. FREE SERVICE. Most stores now only run with 2 employees in the winter and 3 to 4 in the summer only at autozone weird forcast scheduling software. You see it may have been Troy fault and documented at a store manager level. But the fact is its a number game and autozone corp know its as like all corp companies do. You go to Walmart because of its friendly prices but its long check out lines (knowing all registers are not being used) are a nightmare and no help with any employees. all they do is stock and front face all day.
One note to djvc: pep boys charge to pull codes they have a full servise shop nothing is free there, O Reilly boys will not come out from behind the counter at all but i hear from my source thats up to the store manager at that location. they are driven by commission sales so its make sense to me to sale sale sale i'm not going outside to install batteries. well djvc i see you back at autozone because ya always do come back lol
ps
thank you serving in the us military
that suks... that manger must have been [censor] slap by his dm on his duratester report. its been to my experince store manager will not do certain things because of these reports that district manger hammer them with. they monitor override test results in swapping out starter which MOST of the time passes but customer insist it be replace. guess the store manager use up all his override and just turn off the manchine for at least one week. lol
first complaint is not one. Autozone trained and pressure employee to these act but never come out and say it. they just keep pounding about witt scores which lead to termination in some cases.
2nd complaint Wow i am speech less. you should report this one to a distrist manager with a follow up. I would not mention about the first complaint
Your complaint need more detail information
Arizona state hmmmm you got sam as your region manger. lol mean little guy lol good luck
new return policies have come down to stores. the ### it going to hit the fan. autozone has been losing millions on fraud return and return of product in not sellable conditions.
