I too have had nothing but trouble with my system since it was install in June 2010. Even when the system is not armed, there are supervisory signals that manage to go off, aggrevating my emergency contacts at all hours of the night/day. The installer has been out numberous times and there never seems to be a "fix" to anything. About a month ago, he was out again, notified the company he was going to test the system. Whomever he was speaking to, didn't do what they were suppose to do and a silant burglar break-in alarm went off. Next, and thank goodness the repairman was still at my house, the police showed up. When we explained it was a mistake, I thought that was the end of it. Low and behold, in my mail yesterday, I get a bill from the City in the amount of $75.00 for a false alarm call. Besides all this, SafeGuard has the worst customer service department. I've tried to get in touch with a representative with a new problem. Haven't gotten a return phone call in my 3 attempts in 2 days. I want this entire system removed from my house and my money returned. I've had enough! I don't dare set my alarm while I'm gone as I never know when or if it will go off and which one of my emergency contacts will be called. On one of these occasions, the monitoring people called my office at 4:00AM to notify me that they had received a signal. Of course at 4:00AM, I was home asleep in bed. It must have been a silent alarm because it didn't sound in my house. Don't trust the system and can't get satisfaction from the company.
