Did anyone contact Paul as requested and did they sort out your problem? They are all very nice human beings and I am sure they are trying to help us. Except that they are totally inefficient or make excuses. 20 months is a long time to fit blinds; yet after more than dozen visits they are still at it. Now the conservatory is damaged and the conservatory company doesnt want to get involved. We regret the day we placed the order. Hillarys must be employing the rejects from other leading companies?