i think these people are not less than any cheats, i faced a similar problem too. there was 16 available & when i booked & made the payment thru my card, after which i get a msg which says the seat that i booked is already taken by somebody & contact helpdesk for refund. Absolute crap happening with ksrtc. The best thing one can do is contact your bank and let them know about the situation and insist on a dispute on the charges. And hopefull the bank will take care of it as i did mine. Never ever go online to book tkts, especially with ksrtc. Horrible experience.