Mango have triplicated their charge to my credit card due to their system incompetence. Now I am being made to wait up to 14 days for my refund. In my books this amounts to THEFT as they have no right to this money. I can understand a day or 2 delay, but 14 days is totally unacceptable. This means that their customer (me) is out of pocket and losing bank interest for 2 weeks.
Considering what the volume of refunds could be and the duration of time, Mango is clearly taking (thieving) interest away from consumers, to their benefit but due to their incompetence. This is socially and morally unethical, a contravention of good corporate governance and ultimately WRONG.
I will now only use Mango as a last resort. Thank you for being so pathetic.
