I agree completely with what the disgruntled customers are saying. We signed a contract with this company about 18 months ago and they have placed 3 unwaranted calls to our local police in that time. The police are now fining us due to Safeguard sending not needed calls to them. I called Safeguard and the customer service people just argue with you and try to blame you for their mess ups. Company takes no responsibility for the problems created by their employees. I am now paying for this system plaus additional costs due to their unbelievable personnel errors. Our extended family and neighbors use other security companies and they have experienced even a fraction fo the problems we do with this company. Of course even when they mess up they will not reimburse you for the additional costs (fines) we are being saddled with or let you out of your contract. Possibly the most arrogant and completely unaccountable comapny I have ever dealt with. Avoid at all costs.
I left you my ddress and phone number but have not been contacted around our issue. Your people called the police after being told not to by myself and other members of our family ( both calls placed by your people resulted in being told not to call the police). Your person promised tot not call the police ( we had two system issues previously that resulted in false alarms to the police so we now get fined for every incorrect call your people make) directly to me and then 10 minutes later police were at our door due to your person calling anyway. I am certainly not a competitor but a customer that was treated very rudely by your customer service people when I called to compalin about your person acting incorrectly. I was told by your people that I am stuck with your service for 2 more years and they would do nothing to correct this issue.
Please note that after reading the promise to waive the contract of any disatisfied customer by Safeguard on this site, I have requested they do so and have receied no reply back. I have also left my contact information two times after reading promises of how the Manager would fix our problem, yet no call has ever come. Don't believe anything you hear from this copmpany, they take no responsibility for theeir actions and promises.
