James, I can empathize with your frustration and situation. The same has been happening to me since last year, but has gotten even worse now that the transition is "official"! This morning alone, I was bumped off line (while using a new laptop with fantastic built-in wireless technology) 20 times -- in a row! Each time, I HAVE to flip the switch on my wireless router box off and then back on again if I want to even have DREAMS of it connecting it!
I started noticing that problem last year but thought it was because I had an older laptop & was using a wireless USB adapter. I learned that I had to switch the wireless router box off & on to pick up a signal again. I didn't know at the time that Fair Point was 'behind the scenes' on this, but it's all making perfect sense now that we are switched over "officially" and I have a brand new laptop with one of the best built-in wireless technologies -- yet I am STILL kicked offline repeatedly. I am lucky to even type in an address and hit 'enter' before I lose the connection again! I'm not even 10 feet from the wireless router box and either I am kicked off anywhere between 20 seconds or 2 minutes -- or sometimes I can't can't connect at ALL. And I always have to switch the router off & on again to reconnect!
I NEVER had this problem when things were firmly in Verizon's hands! I WANT MY VERIZON SERVICE BACK! Where is the PEOPLE'S choice in all of this? Why are we saddled with a company that cannot serve even half-decent (certainly not "fair"!) "communications"? They have over-charged me at least 3 months in a row (I'm waiting to see if they've done it again!), and each time I have to call them and argue about the charges. They say they will fix them, yet each time I get charged wrongly AGAIN. (or they don't adjust it to remove the extra taxes they'd charged me!) They 'pass the buck' when you call them, too. It seems like with each person you talk to, you get a different story/explanation.
I live in a small town in Maine and have NO other option (from what I can tell) for internet or phone service. I am stuck with this! I am at the point of being so fed up that I am going to file a complaint with the FCC.
Maine should NOT leave us solely in the hands of an incompetent company such as this, with no other options.
The FCC should know that the service is sub-par, is horrible and is less than acceptable. (might as well have dial-up at the rate I'm kicked offline!)
I hope that enough people speak up so SOMETHING will get done about this ridiculousness!
-Another customer in Maine fed up with the UNFAIR COMMUNICATIONS
