I'm a former internal Gurus2Go employee. I handled the dispatching of techs to repair sites and taking in customer's initial information. Of all my time doing tech support / call center work, this has to be the worst run projects ever. I got talked up about how much work there was going to be, but then...NOTHING. And I got the axe. The two head honchos running the show...in my opinion, were merely throwing money at a huge problem. They couldn't control their ticket flow and they couldn't control their contracts with the manufacturers. There were so many middlemen in this operation, a single customer would talk to half a dozen people before anything would get done with them. If we had the ability to control everything instead of having the ticket accepted from the manufacturer and then sent to us 24-48 hours later to then contact the customer, we'd have better results. But when the owner is saying they've lost 1.5 million and hasn't had a paycheck for about a year or so, you know things are bad. This job was a waste of my time and expertise. The people I worked with, for the most part, were good people, but management was horrible. If you're offered a job from them...I'd suggest looking elsewhere.
