I am another former Verizon customer. With Verizon I received electronic billing and paid my bills online. For the last 5+ years I did this. When Fairpoint took over not only did I not have the ability to pay online, but also stopped receiving bills. I didn't even get a paper bill! I've had to call FairPoint each month to get an amount to pay. Several payments that I've made have not been posted. When I call to get it taken care of I'm bounced around several times, put on hold for 20 minutes at a time and often disconnected. At this point I should send them a bill for MY time spent each month. "There will be no changes to your service once the sale to FairPoint has been completed" is what we were promised. I've since cancelled my phone, cancelled my Internet and cancelled my DirectTV.
Add to the above problems the fact that at work we pay for a T1 and a PRI that was originally through Verizon and is now through FairPoint. The T1 is part of a managed service which means Fairpoint is supposed to monitor the line and the router and know even before I do (I'm the Network Admin) that the service is down. I noticed the service seemed to be bouncing on and off one day so decided to see if these guys were monitoring (Which comes at a premium). I brought the service down and waited...and waited... Then I called. They tried to tell me we weren't a customer untill I faxed them a bill for the managed service. Contracts expire in 1 week and will not be renewed.
