I totally agree with you I work at Citi and we are told, instructed to not think for ourselves and just read from the script and what is on screen...and yes sorry is the only word that we know, ...its really sad but true...
I agree move it they are a bunch of crooks I know I work there...
That's true because your account after 6 months will be written off to an outside collections agency and they are hell trying to work with the settle your debt trust me! The payment arrangement that you should have gotten on was a 12 month UPP with a reduced apr and monthly payments since your account was past due at the time depending on how far it was and depending on what type of arrangement you were on especially if it was one that still accumulated late fees until it it brought current then you would have still seen fees and interest just review your letters and agreement.
No some companies had the policies in place in predictions of the credit card act so the increase was based on primarily date became member and when it was time to have the card renewed. So you did have the option to opt where the account would close and the apr would remain the same however it can still go to default if you are late and at that point when that happens your only option is a payment arrangement cause apr are not lowered on closed accounts. Also you did have the option to keep your account open but your new apr would be on new purchases and the old one would be on the old purchase balance. Now what you need to really know is how the Act changed the way your payments would be dispersed on your account especially if you have two apr's on your account that are different amounts. It will go to fees and interest first and then your apr high to low and then any payments over your minimum due would go to apr low to high. THAT IS THE REAL KEY DIFFERENCE WITH THE CHANGE! because before your payments went to fees and interest and then apr's low to high so the higher apr would never get paid!
