BE WISER and steer well clear of Be Wiser insurance the service is appauling. I took out car insurance with them in July 10 which was straight forward and a fairly competitive price. I then changed my vehicle and phoned for a price for insurance on the new vehicle, again a good price so I said I would transfer the policy over and pay the difference. There is a hefty "admin" charge for changing policy but when I had first asked about charges I was told they were a broker so there would be no admin charge - lie! I soon found out why the new insurance was a good price when the policy arrived, they had insured me for a completely different vehicle even though I had given them the full details. They also misled me about transferring protected no claims from a car to a van.
I raised a formal written and verbal complaints and was firstly told the error was a "training issue" and then that the DVLA database had the incorrect details for my registered vehicle. They only refunded part of my money back and I had to chase them for the remaining amount.
There systems clearly do not recognise you as a human being and they can only deal with you through allocated reference numbers.
Prices may be good, but be warned service is not good.
