T Johnston. I had a similar experience. Without boring you with all the details, I signed up for a coaching program that is really a course on how to buy REO properties. During the "interview" they said on select and that Bob Diamond would be personally involved and that's why only a few people will get in. Here I am trying to make a living and they wouldn't refund my credit card when I realized that the coaching didn't match my expectations based on their sales techniques.
I am interested in speaking to you to see what you are doing to resolve the matter. Very disturbing to go through all the hassle.