I was promised a refund of delivery charges on May 20th. The individuals doing the delivery were quite rude and it took a long time to get delivery. I was told that this would be processed and a check would be mailed, as I had paid in cash. Over the next few weeks I called several times and someone would not check on it, but told me to wait 8 weeks. Then, I found out that it had been mailed to the wrong address and returned, which is strange as my mattresss was sent to the right address. I have called about 7 times over this two month period and every person I talk to feels the need for me to explain why I am getting a refund. I called Tuesday of last week and exaplained why and the person told me that he would issue the refund and that I should receive it in 4 days. However, I did not. I called on Saturday and he said the corporate office was closed and to give him until Monday. I called back today, Tuesday, and talked to someone different - who is always quite rude. He wanted to know why I was getting a refund and said that he didn't know why they would issue a refund unless I had picked it up. I told him that they were rude and a bit of the story and told him that I didn't really understand why I had to justify this each time. I have also been promised several times that a manager would call and he has not. Today, I was told that they do not have a direct number for the corporate office and that he was not able to give me the phone number of the manager. He started raising his voice, while I did not. He said he could not help me and would have the manager call me. I asked if he had my number and he said yes. I said ok and he just hung up the phone! I am told something different each time I call. I am filing a complaint with the better business bureau after two months of being treated like a criminal by the mattress warehouse store of lynchburg va.
