I paid down a loan from $92, 000 to @63, 000 last November (9 months ago) and they are still charging me the same monthly payment ($495 /month instead of $335). I have sent and faxed the so called documents to them twice and in January it was verified everything was fine but nothing changed and all I get is nasty attitudes. I have talked to scores of employees and in December even took it to the corporate office where that person protected their employees.
THE BUCK STOPS NOWHERE AT M&I BANK! NOT AT THE LOCAL SURPRISE, AZ BANK OR THE LOAN OFFICER OR THE CORPORATE OFFICE. THERE IS NO RESOLUTION OF PROBLEMS.
It is the worst bank I have ever done business with. They say I didn't send the paperwork back. I don't work in the bank and can't see who isn't doing their job with the paperwork. I could send it in 10 more times and they would say they didn't receive it. THEY ARE UNACCOUNTABLE.
