I have had AHS for about 3 to 4 years. They were good until about April of this year. I pay $45 a month. They have fixed my washing machine once and my dryer a couple of times. No major parts broken. When my refrigerator broke, they order the part twice and it was the wrong part so after about 4 weeks they gave me a brand new refrigerator. so i had no complaints. when my AC broke in April of 2009 i called them and they sent out Harkins Air & Refrigeration. they went into the attic and said he would have to go and take information back the office. I asked him to check the outside unit because the neighbor had notice that the fan wasn't blowing; something like that. [The neighbor fixes Air conditioners and knew their was a problem. He checked the outside unit and it needed a motor. They called me back and said that because the ducts in the attic was not tied up correctly they could not fix anything until the problem in the attic was corrected. I ask them to fix the outside unit and i would get someone to fix the ducts in attic that has been like that for 15 years. they called back and said they couldn't fix the outside unit because of the problem in the attic. I called Harkins to get an estimate for the duct reparis and they never called me back. i was without air for 2 days going back and forth with them. The next morning i called Calvin's maintenace they came out at 8:30 a.m. put a new motor in and completed the job by 10:30 am. The motor was under warranty so i had to pay $200 for labor. I wasn't going to complaint since we got a new refrigerator. But My In-Laws, both in their 80's; temp 90 to 100 degrees; just got the warranty about 6 months ago; AC went out Monday 7/12/2010 and on 7/14/2010 she had to call them to see what they was going do and they told her because it hadn't been cleaned in several years was the reason it had broken. She had to call Baton Rouge AC and they came out that Thursday with the part and fix the AC by 1:00 p.m. It was also under warranty. we both had to pay our $60 withstand these high temps and way 3 days before getting AC fixed. To me a Scam is going on and Harkins AC in Baton Rouge is part of the scam. BEWARE!
