My Fiance had previously been into the bridal shop whilst looking for her wedding dress and although she did not buy it from here she said that the female member of staff was very helpful. She mentioned that they also had grooms outfits so i decided to go and have a look with my fiance and mum. On arrival we were met by a miserable man who in my opinion shouldnt be selling cabbages let alone wedding outfits. My Fiance asked this man if he had any brochures with wedding shoes in to which he growled "yes but you cant take it out of the shop" so insead of stand looking at shoes we decided to go downstairs and look at the grooms suits. We were followed downstairs and asked when the big day was and what colours the bridemaids were wearing. I then explained that i wanted a simple suit, not a top hat and tails and either blue or grey in colour. The man told me that he would normally put a groom in ivory so i "stood out" totally disregarding what i wanted. I told him again that i would prefer what i had already stated and he replied "well this is a wedding shop not Burtons." we obviously did not continue our conversation and hastily left the shop. I have never met someone with such poor customer service skills with an obvious disregard for what the customer wants topped off with a bad attitude. Its a shame that this man is allowed to ruin what the women of the business are obviously working hard to maintain and if i was them i would politely tell him he is a liability to the business and whether he is family or not he should either stop working there or stay in the back room shining shoes.
